Shipping policy

Order Processing

 

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You’ll receive another email with tracking information once your order has shipped.

 

Shipping Rates & Delivery

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on destination and the shipping method selected.

International Orders & Customs Duties

International customers are responsible for any customs duties, taxes, or import fees required by their country’s customs office. These charges are not collected by Unheard Creations and are not included in the product price or shipping cost at checkout unless specifically stated.

If duties or taxes are not paid and the shipment is refused or abandoned, the order is not eligible for a refund.

 

Lost or Delayed Packages

Once an order is handed to the carrier, Unheard Creations is not responsible for delays, lost packages, or customs processing times. Please contact the carrier directly with your tracking number for updates.

 

Returned Packages Due to Carrier Error

If a package is unexpectedly returned to us for reasons outside the customer’s control (such as carrier error or an undeliverable status with no clear cause), we will reship the order at no additional cost once the item is received back at our facility.

 

 

Customers will receive a new order number and updated tracking information for the re-shipment.

This policy does not apply to packages returned because of incorrect shipping information provided by the customer, refusal to pay import duties/taxes, or failure to pick up the package after a carrier’s delivery attempt.

 

Incorrect Addresses

Please ensure your shipping address is accurate. We are not responsible for orders shipped to an incorrectly provided address.