Refund policy

Order Issues

Please inspect your order upon receipt and contact us within 7 days if an item arrives defective, damaged, or if you received the wrong item. We’ll evaluate the issue and arrange a replacement or refund.

 

No Returns for Size or Preference

Because our products are made in limited quantities, we do not accept returns or exchanges for sizing issues or change of mind. Detailed size charts are provided for each product to help you choose the best fit.

 

Refunds

Approved refunds for damaged or incorrect items will be issued to your original payment method once the item is returned and inspected. Original shipping charges are non-refundable.

 

Returned Packages Due to Carrier Error

If a package is unexpectedly returned to us for reasons outside the customer’s control (such as carrier error or an undeliverable status with no clear cause), we will reship the order at no additional cost once the item is received back at our facility.

Customers will receive a new order number and updated tracking information for the re-shipment.

This policy does not apply to packages returned because of incorrect shipping information provided by the customer, refusal to pay import duties/taxes, or failure to pick up the package after a carrier’s delivery attempt.

 

International Orders & Duties

 

International customers are responsible for all customs duties, taxes, and import fees. These charges are set by the destination country, are not collected by Unheard Creations, and are not included in the product price or shipping cost unless specifically stated at checkout. If duties or taxes are not paid and the shipment is refused or abandoned, the order is not eligible for a refund.